Most organizations arrive at their current state through an unplanned evolution of happenstance changes. Often this can result in a less than optimal distribution of workload and control so that the wrong people are doing the wrong things. This problem usually appears in the form of unnecessary internal processes, bottlenecks and conflicts that slow progress, interfere with customer service, and eat into profitability.
XBC's approach
to organizational planning is to first understand who does what and why: What
are the current processes and controls for each department or individual? What
levels of process and control are appropriate for the business? What are the
strengths and weaknesses of the organization and the individuals in it? Could
the organization be configured more effectively? Is it positioned to adapt to
the challenges of the future? How could individual performance be improved through
support or training? We search for opportunities to increase autonomy and accountability
without compromise of control.
Finally, after identifying opportunities to strengthen and streamline your organization,
we work with you to plan a transition path that is considerate and non-disruptive.
Depending on the magnitude of the planned changes, we can facilitate implementation
of organizational change in a number of ways, including providing supplemental
staff during the transition. We recognize the need for sensitivity and care
when dealing with your organization. Your people are, after all, your most valuable
resource.